Return & Refund Policy

Refund & Return Policy
Thank you for shopping at Cikgu Rafi. We appreciate your business and strive to ensure you are
satisfied with your purchase. However, if you are not entirely satisfied, we’re here to help.

Company Name
RAFIE HIKMAH RESOURCES

Returns
Eligibility for Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a
return, your item must be unused and in the same condition that you received it. Your item must be
in the original packaging. You need to provide the receipt or proof of purchase.

Non-returnable Items
Certain items are not eligible for return, including but not limited to: Downloadable software
products, Digital courses, Gift cards.

Refunds
Company policy: No refunds.

Process for Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item. If your
return is approved, we will initiate a refund to your original method of payment. You will receive the
credit within a certain amount of days, depending on your card issuer’s policies.

Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit
card company, it may take some time before your refund is officially posted. Next, contact your
bank. There is often some processing time before a refund is posted. If you’ve done all of this and
you still have not received your refund yet, please contact us at [your contact email].

Shipping
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs
are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your
refund.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same
item, send us an email at [your contact email] and send your item to: [your address].